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At Your Service Online (AYSO)

Contact Information

  • Who do I contact wtih questions?

    We’re here to Support You! 

    Employees should continue to reach out to their regular support contacts, such as a supervisor, Human Resources/Academic Personnel staff, or relevant Shared Services Center. These local support contacts will then escalate issues to the appropriate UCPath Hypercare Support Team if needed (e.g., payroll transactions, local systems & processes, data corrections, and IT).

    You may also email the project team at ucpathcsc@ucr.edu with questions or concerns.

FOM|UCPath Processes

  • What is UCR's Future Operating Model (FOM)

    UCR’s Future Operating Model (FOM) is a business operations framework designed to enable effective and efficient service delivery via standard and optimized business processes. More information concerning FOM can be found at http://fomucpath.ucr.edu/fom.html

    The primary goal of UCR’s FOM is to create additional support capacity from existing campus administrative resources and standardize policy compliance efforts / procedures / processes. While UCPath is primarily a technical implementation, it provides UCR a unique opportunity to improve Human Resources, Academic Personnel and other key business processes. Enhanced and streamlined business processes, in turn, allow UCR to target a greater proportion of campus resources towards UCR’s student success and research goals.

    Importantly, UCPath requires UCR to make significant changes to campus HR, AP and payroll processes. This change mandate provides a unique opportunity to also optimize campus business operations, and this is why UCR has decided to implement FOM in parallel with UCPath.  

  • What specific business processes will FOM include?

    UCR has identified the following 7 critical local business processes that will align with the new processes brought about by UCPath:

    • Onboarding  
    • Offboarding  
    • Full Accounting Unit (FAU) Management
    • Position Data Management
    • Salary Cost Transfer
    • Time and Attendance
    • Extended Leave Administration 

    The FOM|UCPath training webpages include detailed course information for each process at http://fomucpath.ucr.edu/training/courses.html and job aids, training decks and additional resources at http://fomucpath.ucr.edu/training/resources.html.

  • How do I learn about what I need to do differently for my job?

    Staff should collaborate with their department head and/or organizational unit to discuss potential job impacts and identify training courses to learn new processes and procedures. 

    FOM|UCPath training courses can be accessed directly from the training courses webpage: http://fomucpath.ucr.edu/training/courses.html. Click on the course name to be taken to the registration page or register from the UC Learning Center, http://www.ucrlearning.ucr.edu/

General UCPath Questions

  • What is UCPath?

    UCPath is a system-wide project launched by the University of California (UC) that modernized its payroll system, which was over 35 years-old. UCPath introduces new, modern technology that will integrate and standardize payroll, benefits and human resource (HR) systems across the UC system. The system provides employees access to UCPath Online, where they can view personal job data and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more. 

  • What does UCPath stand for?

    UCPath = UC Payroll, Academic Personnel, Timekeeping & Human Resources

  • What is the UCPath Center?

    The UCPath Center is also part of the UCPath project and is the shared services hub for the UC system where payroll, benefits, and human resources information will be centralized and where staff will provide individualized support to UC employees in partnership with the Central Support Center. UCR transitioned to UCPath on January 1, 2017.

    For more information about the UCPath Center, please visit https://www.ucop.edu/ucpath-center/ or login to UCPath and submit a question by clicking on the “Ask UCPath Center” button. You can also call 855-982-7284 (Monday–Friday, 8 a.m.–5 p.m. PST) to speak with an associate.

  • Why is UCPath launching as a series of deployments?

    UCPath is the largest initiative of its kind in UC history. Data for more than 200,000 employees across 20 locations will be transitioned into the new UCPath system. Each campus has a large volume of complex data that must be moved from local payroll and personnel systems into the UCPath system. With so many employees and unique systems, the project is being completed in phases that allow the UCPath team to focus on deployment groups of four to five campuses at a time.

    For the latest deployment updates, visit http://ucpathproject.ucop.edu/.

  • What is UCPath Online?

    UCPath Online is a self-service tool that gives employees 24/7 access to UC employment information based on their role. Similar to the current At Your Service Online (AYSO) website, UC employees will be able to log into the portal from mobile devices and computers at work or home. They will have the ability to view and update personal information, view paychecks, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more. The UCPath portal has tutorials available for most tasks and users will have the option to submit inquiries through the “Ask UCPath” feature. 

     

  • Who should I contact with questions about UCR UCPath?

    For general questions about the UCPath program and deployments, visit http://ucpathproject.ucop.edu/. For UCR-specific questions and more information about how UCR UCPath will affect employees, employees may wish to contact their department managers, or visit the Contact Us options.

  • Why are we doing UCPath?

    UC’s current Payroll Personnel System (PPS) is OVER 40-years old and uses technology from the 1960s. The problems associated with maintaining and operating PPS have made replacing it a UCPath a strategic priority.

  • Can UCR or any UC Campus opt out of the project?

    No.

  • When did UCOP request that UCR serve as a Pilot Campus and why is UCR participating?

    During the past 15 years, UC Riverside has successfully deployed many large and complex systems and has participated in numerous UC-wide initiatives.  After UCPath experienced several deployment delays, UCOP requested UCR’s participation as a pilot campus in the summer of 2015. The benefits of being a pilot campus are the ability for us to shape systems to UCR’s needs and the fact that our staff become experts in the new system they helped to create. The minus is there are always more problems at the beginning of any major implementation.

  • Where is the UCPath Center Located

    The UCPath Center (UCPC) is the physical location of University of California’s new shared services center.

    The mailing address is: 14350 Meridian PKWY, Riverside, CA 92518

Payroll Questions

Retirement Questions

UCPath Pay Card Questions

UCPath Pay Card Questions

UCPath Center Questions

Benefits Questions

Other Questions

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