FAQs | UCPath Campus Support Center

UCPath Questions

What is UCPath?

UCPath is a system-wide project launched by the University of California (UC) that modernized its payroll system, which was over 35 years-old. UCPath introduces new, modern technology that will integrate and standardize payroll, benefits and human resource (HR) systems across the UC system. The system provides employees access to UCPath Online, where they can view personal job data and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more.
What does UCPath stand for?

UCPath = UC Payroll, Academic Personnel, Timekeeping & Human Resources
What is the UCPath Center?

Located in Riverside, CA, UCPath is the shared services center that manages the payroll, benefits and other human resources transactions across the entire University of California system. UCPath serves more than 230,000 employees from each UC campus and medical center as well as vendors, location administrators, providers and policymakers from the University of California Office of the President.

For more information about the UCPath Center, please visit https://www.ucop.edu/ucpath-center/ or login to UCPath and submit a question by clicking on the “Ask UCPath Center” button. You can also call 855-982-7284 (Monday–Friday, 8 a.m.–5 p.m. PST) to speak with an associate.
What is UCPath Online?

UCPath Online is a self-service tool that gives employees 24/7 access to UC employment information based on their role. UC employees will be able to log into the portal from mobile devices and computers at work or home. They will have the ability to view and update personal information, view paychecks, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more. The UCPath portal has tutorials available for most tasks and users will have the option to submit inquiries through the “Ask UCPath” feature.
Who should I contact with questions about UCR UCPath?

For general questions about the UCPath program and deployments, visit http://ucpathproject.ucop.edu/. For UCR-specific questions and more information about how UCR UCPath will affect employees, employees may wish to contact their department managers, or visit the Contact Us options.
Where is the UCPath Center located

The UCPath Center (UCPC) is the physical location of University of California’s new shared services center.

The mailing address is: 14350 Meridian PKWY, Riverside, CA 92518

Phone number: 855-982-7284
Is UCPath a third party vendor?

No, the UCPath Center is a University of California (UC) organization.
Will the UCPath Center be able to accommodate those who need assistance in a language other than English?

Yes, the UCPath Center has staff that are prepared to assist customers in Spanish and other languages. The UCPath Center also partners with the interpreter service Language Line Solutions, servicing 240+ languages and available on-demand.
I don't have a SSN. How do I log into UCPath?

When logging into UCPath for the first time you are asked to enter the last 4 digits of your SSN. If you do not have an SSN please enter 0000 into the field.
How do I add my SSN in UCPath?

Employees can update their social security number (SSN) in UCPath on the Personal Information Summary page.
After logging in navigate to Employee Actions> Personal Information> Personal Information Summary, you'll need to answer a security question.
When the page appears click the Social Security Number expand section.
Click the Change/Update SSN button.
In the New Social Security Number section, enter your new social security number.
Click Submit.
Refer to the UCPath Help site simulation Update My Social Security Number (SSN) to learn how to update your SSN.
After submitting your SSN request, you will receive a confirmation receipt. You will receive your request result email within 2-3 business days.
How do I get my UCPath Employee ID?

Your employee ID will be on your Pay Advice Statement and on the dashboard (the first page you see) on the UCPath Portal.
I cannot log into UCPath
There are different reason a person is unable to log into UCPath, please try clearing your broswer history by pressing Ctrl+Shift+Delete simultaneously on your keyboard to open the window. Please clear all cache and cookies then close the window and restart.
If the above doesn't work, please try using a different browser or try selecting Ctrl-Shift-N for Chrome before going into the UCPath link, it should prevent this. But, this is really Chrome Incognito. If you are a heavy user of Incognito you will need to exit out of Incognito before trying this.
If you receive Error Message AUTH-0510 some issues may be:
- Your start date is in the future
- You've been issued two NetIDs
- Your job has not finished processing in UCPath
These issues will keep you from logging into UCPath.
For further help please contact the CSC Team - ucpathcsc@ucr.edu or ucpathhelp@ucr.edu

At Your Service Online (AYSO)

How do I log into At Your Service Online (AYSO)

Log into AYSO via UCPath or https://atyourserviceonline.ucop.edu/ayso/
In AYSO you can:
1. Review historical earnings statements
2. Pre 2018 W-2s
Questions regarding AYSO, please contact UCR Central Payroll Office at ucrpayroll@ucr.edu.
Log into UCRAYS via UCPath or https://retirementatyourservice.ucop.edu/ to:
1. Manage beneficiaries and estimate retirement earnings
2. View retiree pay statements and 1099R statements
Questions regarding UCRAYS, please contact UCRAYS 800-888-8267

Contact Information

Who do I contact with questions?

We’re here to Support You!

Employees should continue to reach out to their regular support contacts, such as a supervisor, Human Resources/Academic Personnel staff, or relevant Shared Services Center. These local support contacts will then escalate issues to the appropriate UCPath Support Team if needed (e.g., payroll transactions, local systems & processes, data corrections, and IT).

SSC information: https://fomucpath.ucr.edu/shared-services-center
Payroll Office: https://bfs.ucr.edu/
AP Office: https://academicpersonnel.ucr.edu/
HR Office: https://hr.ucr.edu/
CSC Office: https://ucpath.ucr.edu/
IT Helpdesk: https://its.ucr.edu/support

Payroll Questions

How do I set up direct deposit?

You can add, edit or delete your direct deposit, go to the UCPath Direct Deposit page.

You can make changes (add/edit/delete) to direct deposit information once per day.

A maximum of three bank accounts can be entered for direct deposit.

Set up may take up to two weeks to become effective, subject to banking and payroll deadlines.

Reminder – Changes (add/edit/delete) to your direct deposit information can only be submitted once per day. This means you can click the Submit Changes button once per day. Make all your direct deposit changes before you click the Submit Changes button

Direct deposit step-by-step instructions or simulation:

To learn how to add direct deposit, use the UCPath Help simulation Add Direct Deposit.

To learn how to change direct deposit, use the UCPath Help simulation Change Direct Deposit.

To learn how to delete direct deposit, use the UCPath Help simulation Delete Direct Deposit.

Here are some reasons why canceling your direct deposit might delay your paycheck:

Due to time factors, your next paycheck could be by direct deposit. If your bank account is closed, the bank institute will reject the direct deposit.

A reissue check will be processed once the bank returns the money. This process can take up to 10 business days.

You will receive paper checks until a new direct deposit account is set up in UCPath online.

UCPath will mail your paycheck to your home address in UCPath online via USPS if you do not have direct deposit.

– You could experience a delay in the delivery of your paycheck.

– Delivery depends on availability of the carrier.

– Paper paychecks do not have a tracking system.

– The UC is not responsible for mail delivery issues including lost checks.

To confirm your home address, go to the UCPath Personal Information Summary page. To learn how to change your home address, use the UCPath Help simulation Update My Address.
Can my three direct deposits in UCPath go to different financial institutions?

Yes, you can elect up to three (3) Direct Deposit accounts at different financial institutions.
What happens with garnishments on UCPath?

Garnishments are currently processed and will continue to be processed through the UCPath Center.

Only the withholding agency can determine to lower or stop garnishing your paycheck. If you want to lower, remove or make changes to your garnishment, please contact the withholding agency directly to discuss your available options. Changes to your garnishment only occur when UCPath receives a new or modify garnishment order from the agency via Fax or US Mail.

Fax order to 855-982-2329.

Mail order to UCPath.
Attention: Records & Fulfillment
14350-1 Meridian Pkwy
Riverside, CA 92518
Who do I contact if I did not get paid or believe there is an error in my pay?

Employees should contact their Supervisor, Department HR or their Shared Service Center.
For issues that need to be escalated please contact the CSC Team at ucpathcsc@ucr.edu or ucpathhelp@ucr.edu.
How is final pay distributed?

Final pay is distributed via regular pay method in accordance with UC policy or in accordance with the applicable collective bargaining agreement if the employee is represented.

Represented position - UCPath will process your final paycheck within 72 hours upon receipt of final payment request.

All other positions - UCPath will process your final paycheck on the next pay cycle upon receipt of final payment request.
Will overpayment collections by the UCPath Center be coordinated with campuses?

An overpayment account will be sent to Collections 120 days after no activity (no payment has been made on the account).

The invoice date drives the aging of the account or the date of the last payment was made.

There is no pause to the 120 days.

Once an account is sent to an outside collection agency, you must correspond with that agency, UCPath can no longer accept any payments or advise on status.
Is the pay calendar changing with UCPath?

Please see the payroll calendar for details.
I have questions on my paycheck deductions

Employees should contact their department HR, Shared Service Center or the CSC Team for help.
What is an overpayment?

Overpayments occur when an employee receives wages they did not earn, had a missed payroll deduction (i.e., retirement, benefits, voluntary deductions, missed FICA taxes), or had an out of state tax update and state taxes previously collected are reallocated to another state and an overage exists.
How are overpayments repaid?
• Pay By Payroll Deductions – Full Amount or Installments (set-up completed by UCPath AR)
• Pay By Personal Check – Full Amount or Installments (mailed to the UCPath Lockbox)
• Online Payment - at https://ucpath.universityofcalifornia.edu, and click on the following: Quicklinks > Payroll Resources Page > Salary Overpayment Portal
• Return Uncashed Check – This can come to UCPath’s attention via the employee mailing the check or by
the employee reaching out and saying they never cashed the check or no longer have it.

What is the tax implication for unpaid overpayments?
Overpayment amounts that have not been repaid by December 31st of the same calendar year as discovery
become taxable and will increase the employee’s taxable income. Per the Internal Revenue Service, the
following boxes of their W-2 will be impacted: 1, 3, 5, 9 and if applicable box 16.
**Should a debt remain outstanding for 120+ days, the account may be referred to collections.

Retirement Questions

Are there plans to migrate retirement information and tools from AYSO to UCPath?

Not at this time. However, some functions, such as changing 403(b) beneficiaries, can be accessed in the UCPath Portal and will connect to AYSO.
Former Employee Login to UCPath

Before you leave UC, make sure your personal email address is up to date in UCPath. If it is, within 48 hours of the official end of your UC employment you’ll receive an email with the information you’ll need to activate your former employee account.
If you leave UC without a current personal email on file, call UCPath 855-982-7284 — a representative can update your email address and make sure you receive your login information.
Will I have access to my email after I leave UCR?

Email terminates immediately for student employees who have not graduated.
Staff will have 30 days to access their email.
Faculty (Non-Senate) will have 90 days to access their email.
Senate Faculty will have 180 days to access their email.
Staff Retirees can access their email indefinitely as long as they pay the annual Retiree Association fee.
Emeritus keeps access to their email indefinitely.
Students that graduate get to keep their email indefinitely.

Benefits Questions

The local Benefits Team hosts open enrollment fairs and other onsite engagement to help employees with benefit enrollment. Is the UCPath Center prepared do this?

Although employees will be directed online, to the UCPath Portal for benefits enrollment, campuses may elect to host Open Enrollment fairs to assist employees who may not have access to computers. Employee may also call the UCPath Center if they have questions about their benefits or the enrollment process.
Can those without social security numbers still enroll in benefits in UCPath?

Yes, if they are eligible to enroll in benefits they will be able to do so on the UCPath Portal.
Where do we sign up for benefits?

You can enroll in benefits by logging into the UCPath Online during open enrollment in fall quarter.
When does UCPath collect benefit premiums?

Benefit premiums are collected in advance.
Monthly benefit premiums are deducted the first of the month. For example ; November benefit premiums will be deducted on the November 1 paycheck.
Bi-weekly employees: November benefit premiums will be deducted from the first two paychecks in October.
If an employee makes an enrollment change that increases or decreases benefits premiums, UCPath will reconcile the change and add an adjustment to an upcoming paycheck as appropriate.
When employees go on leave without pay and become responsible for paying the employee or total benefit premiums, UCPath will generate bills directly to the employee (known as benefit billing).
Can I apply for dual benefit Enrollment at UCR?

You may enroll in the same medical plan as self only as long as your spouse does not cover you as a dependent on their UC coverage with the family. You are not able to have dual coverage under the same plan as a dependent with another UC employee.
Why did my premiums increase?

Medical plan premiums are based on the employees annual salary and drives the premium cost.
When can I elect long term/short term disability?

Newly hired employees are given a 31-day period of initial eligibility (PIE) to enroll in Voluntary Short- and/or Long-Term Disability. Choose the coverage you need during your PIE. Later, you may only enroll by submitting an Evidence of Insurability application (which includes a Statement of Health) PDF to the insurance company — you may not qualify. This is especially important if you’re considering becoming pregnant; if you wait to enroll until after you’re pregnant, your application will be denied.
You may cancel your voluntary coverage at any time.
What benefits am I eligible for as a medical resident?

Medical residents may be eligible for benefits through their residency program assigned medical center. Every UC medical center administers their residency benefits program. Please contact your medical center benefits coordinator for your benefits options. For more information about resident benefits, go to the UC Health and Insurance Coverage for Residents and Fellow page - http://ucpath.universityofcalifornia.edu/health-and-welfare/enroll-benefits and then select your medical campus.
How do I update dependent information?

You can update your dependent information by completing the Dependent Information Update eForm.
Date of Birth
Gender
Remove Duplicate Dependents
Dependent Social Security Number Update
If you need to update your dependent(s) social security number, complete the PDF Dependent Information Update form. Submit the form to UCPath by Submitting An Inquiry.
Once the PDF Dependent Information Update form is received, Benefits Production will correct the dependents' information and notify the Vendor Relations Manager (VRM), who will update UnifyHR.
View Dependent Coverage
You can view the following dependent coverage information on the Dependent Coverage page. Click the dependent's name to view:
Personal Information (First, Middle, Last Name, Birth Date, and Social Security Number)
Address and Telephone (Address and Phone)
Relationship (What Relationship do you have with this dependent?)
Use the UCPath Help View Dependent Summary simulation to learn how to view the dependent coverage information.
Changing Domestic Partner to Spouse
You can request to change your domestic partner to a spouse by submitting your marriage certificate and life event using the Benefits eForms: Submit New Form.
Enter your event date.
Select your Employee Benefit Category.
In the Reason For Request, select Qualifying Life Event.
In the Life Event Reason, select Marriage.
Follow the form prompts.
Remember to upload your marriage certificate.
Use the UCPath Help Benefits eForms: Submit Form for Life Event-Late Enrollment simulation to learn how to complete and submit the eForm for a life event.
I don’t have an SSN, can I still sign up for benefits?

Yes, you can still sign up for benefits, please note your Period of Initial Eligibility (PIE) is 31 days from your start date.
Open Enrollment occurs during the Fall each year.
If you miss your PIE, you would need to log into UCPath and submit an eForm - Benefits - New Form.
Who do I contact if my benefits eligibility level is incorrect or not showing?

Contact your Department HR Representative and request a review of your job appointment, working hours, and primary position driving benefits eligibility entered in the UCPath system.
Who do I contact for help with postdoc benefits?

Contact the UCPath Center who is the manager of all postdoc benefits and the associated benefits administration website. Contact UCPath at 855.982.7284 or via Ask UCPath icon.

UCPath Questions

At Your Service Online (AYSO)

Contact Information

Payroll Questions

Retirement Questions

Benefits Questions

Other questions