UCPath Campus Support Center

At Your Service Online (AYSO)

• Does the new UCPath Online replace all the functions foudn in AYSO?

  Although the UCPath Portal replaces many functions in AYSO, employees and retirees will still access AYSO for the following: 

  • Manage beneficiaries and estimate retirement earnings
  • View retiree pay statements and1099R statements
  • Access W-2s and earnings statements for 2017 and earlier (W-2s and earnings statements for 2018 and beyond will be available on UCPath)

  Access your AYSO account at https://atyourserviceonline.ucop.edu/ayso/

• Where can I find out more about the changes to AYSO?

  Click on this link to learn more about what has changed with AYSO and what remains the same.

• When did AYSO become view only for UCR employees?

  AYSO became view-only for functions that have moved to UCPath on December 5, 2017.

Contact Information

• Who do I contact wtih questions?

  We’re here to Support You! 

  Employees should continue to reach out to their regular support contacts, such as a supervisor, Human Resources/Academic Personnel staff, or relevant Shared Services Center. These local support contacts will then escalate issues to the appropriate UCPath Hypercare Support Team if needed (e.g., payroll transactions, local systems & processes, data corrections, and IT).

  You may also email the project team at ucpathcsc@ucr.edu with questions or concerns.

FOM|UCPath Processes

• What is UCR's Future Operating Model (FOM)

  UCR’s Future Operating Model (FOM) is a business operations framework designed to enable effective and efficient service delivery via standard and optimized business processes. More information concerning FOM can be found at http://fomucpath.ucr.edu/fom.html

  The primary goal of UCR’s FOM is to create additional support capacity from existing campus administrative resources and standardize policy compliance efforts / procedures / processes. While UCPath is primarily a technical implementation, it provides UCR a unique opportunity to improve Human Resources, Academic Personnel and other key business processes. Enhanced and streamlined business processes, in turn, allow UCR to target a greater proportion of campus resources towards UCR’s student success and research goals.

  Importantly, UCPath requires UCR to make significant changes to campus HR, AP and payroll processes. This change mandate provides a unique opportunity to also optimize campus business operations, and this is why UCR has decided to implement FOM in parallel with UCPath.  

• What specific business processes will FOM include?

  UCR has identified the following 7 critical local business processes that will align with the new processes brought about by UCPath:

  • Onboarding  
  • Offboarding  
  • Full Accounting Unit (FAU) Management
  • Position Data Management
  • Salary Cost Transfer
  • Time and Attendance
  • Extended Leave Administration 

  The FOM|UCPath training webpages include detailed course information for each process at http://fomucpath.ucr.edu/training/courses.html and job aids, training decks and additional resources at http://fomucpath.ucr.edu/training/resources.html.

• How do I learn about what I need to do differently for my job?

  Staff should collaborate with their department head and/or organizational unit to discuss potential job impacts and identify training courses to learn new processes and procedures. 

  FOM|UCPath training courses can be accessed directly from the training courses webpage: http://fomucpath.ucr.edu/training/courses.html. Click on the course name to be taken to the registration page or register from the UC Learning Center, http://www.ucrlearning.ucr.edu/. 

General UCPath Questions

• What is UCPath?

  UCPath is a system-wide project launched by the University of California (UC) that modernized its payroll system, which was over 35 years-old. UCPath introduces new, modern technology that will integrate and standardize payroll, benefits and human resource (HR) systems across the UC system. The system provides employees access to UCPath Online, where they can view personal job data and payroll information, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more. 

• What does UCPath stand for?

  UCPath = UC Payroll, Academic Personnel, Timekeeping & Human Resources

• What is the UCPath Center?

  The UCPath Center is also part of the UCPath project and is the shared services hub for the UC system where payroll, benefits, and human resources information will be centralized and where staff will provide individualized support to UC employees in partnership with the Central Support Center. UCR transitioned to UCPath on January 1, 2017.

  For more information about the UCPath Center, please visit https://www.ucop.edu/ucpath-center/ or login to UCPath and submit a question by clicking on the “Ask UCPath Center” button. You can also call 855-982-7284 (Monday–Friday, 8 a.m.–5 p.m. PST) to speak with an associate.

• Why is UCPath launching as a series of deployments?

  UCPath is the largest initiative of its kind in UC history. Data for more than 200,000 employees across 20 locations will be transitioned into the new UCPath system. Each campus has a large volume of complex data that must be moved from local payroll and personnel systems into the UCPath system. With so many employees and unique systems, the project is being completed in phases that allow the UCPath team to focus on deployment groups of four to five campuses at a time.

  For the latest deployment updates, visit http://ucpathproject.ucop.edu/.

• What is UCPath Online?

  UCPath Online is a self-service tool that gives employees 24/7 access to UC employment information based on their role. Similar to the current At Your Service Online (AYSO) website, UC employees will be able to log into the portal from mobile devices and computers at work or home. They will have the ability to view and update personal information, view paychecks, sign up for direct deposit, update tax withholdings, view or enroll in benefits, see vacation and sick leave balances and more. The UCPath portal has tutorials available for most tasks and users will have the option to submit inquiries through the “Ask UCPath” feature. 

   

• Who should I contact with questions about UCR UCPath?

  For general questions about the UCPath program and deployments, visit http://ucpathproject.ucop.edu/. For UCR-specific questions and more information about how UCR UCPath will affect employees, employees may wish to contact their department managers, or visit the Contact Us options.

• Why are we doing UCPath?

  UC’s current Payroll Personnel System (PPS) is OVER 40-years old and uses technology from the 1960s. The problems associated with maintaining and operating PPS have made replacing it a UCPath a strategic priority.

• Can UCR or any UC Campus opt out of the project?

  No.

• When did UCOP request that UCR serve as a Pilot Campus and why is UCR participating?

  During the past 15 years, UC Riverside has successfully deployed many large and complex systems and has participated in numerous UC-wide initiatives.  After UCPath experienced several deployment delays, UCOP requested UCR’s participation as a pilot campus in the summer of 2015. The benefits of being a pilot campus are the ability for us to shape systems to UCR’s needs and the fact that our staff become experts in the new system they helped to create. The minus is there are always more problems at the beginning of any major implementation.

• Where is the UCPath Center Located

  The UCPath Center (UCPC) is the physical location of University of California’s new shared services center.

  The mailing address is: 14350 Meridian PKWY, Riverside, CA 92518

Payroll Questions

• Are checks mailed home during the pre-notification period before a direct deposit election takes effect?

  Setting up direct deposit may take up to one month and is subject to the payroll calendar. In some cases, a pay date may occur before a direct deposit is set up. In the event that this happens, the employees without direct deposit will receive their pay as a paper paycheck mailed to their home address on file via the U.S. Postal Service.

  If you are changing your existing direct deposit account or adding an additional direct deposit account and a pay date occurs before the new additional account is set up, you will continue to receive your pay via your original direct deposit account until the change takes effect.

• Can my three direct deposits in UCPath go to different financial institutions?

  Yes, you can elect up to three (3) Direct Deposit accounts at different financial institutions.

• What happens with garnishments on UCPath?

  Garnishments are currently processed and will continue to be processed through the UCPath Center. Employees should call the UCPath Center directly should they have questions about garnishments.  Additionally, court orders will be handled by the UCPath Center, not UC campuses.

• Who does an employee go to if they don’t get paid or believe there is an error in their pay?

  The UCPath Center is the first point of contact for all pay-related questions.  Should an employee not receive their paycheck or find an error in their pay, they should contact the UCPath Center for resolution.  They will be able to research and resolve the issue.

• What if I don’t receive my check in the mail?

  Employees should contact the UCPath Center if paper paychecks are not received after 5 days from the mailing date. The UCPath Center may place a stop on the check and reissue where appropriate.

• If a new employee elects to do the Pay Card, will there still be a delay that may require the receipt of a paper check?

  Yes, depending upon when the employee elects to sign-up for a pay card. There may still be a delay that may require the distribution of a paper paycheck.

• Is the change in pay that may result from the new, industry-standard calculations in UCPath going to be an increase or a decrease?

  UCPath uses industry standard calculations. These calculations employ a rounding model that is slightly different than that used in the current Personnel and Payroll System (PPS).  While both are accurate models for calculating pay, there may be very small changes resulting in a slight difference in the calculations of taxes, voluntary deductions and flexible spending amounts.  This could result in a very small, if any, increase or decrease in net pay calculations.

• How is final pay distributed?

  Final pay is distributed via regular pay method in accordance with UC policy or in accordance with the applicable collective bargaining agreement if the employee is represented.

• Will overpayment collections by the UCPath Center be coordinated with campuses?

  The UCPath Center will reach out to the designated point of contact on campus to coordinate overpayment collections.

• Is the Pay Calendar changing with UCPath?

  Please see the payroll calendar for details.

Retirement Questions

• Are there plans to migrate retirement information and tools from AYSO to UCPath?

  Not at this time. However, some functions, such as changing 403(b) beneficiaries, can be accessed in the UCPath Portal and will connect to AYSO.

UCPath Pay Card Questions

• What financial institution issues the Pay Card?

  The UC Pay Card is issued by ADP, which utilizes MB Financial Bank, N.A. for the Pay Card.   

• Is ADP FDIC insured?

  Yes, the UC Pay Card is FDIC insured (subject to established limits) and qualified transactions are protected by Visa’s Zero Liability from unauthorized purchases. Visa’s Zero Liability policy provides protection from unauthorized purchases in certain circumstances. 

• Is there a transaction fee associated with the Pay Card?

  No, there are no transaction or startup fees associated with the Pay Card.  However, there are some fees associated with transactions such as multiple replacement cards, etc.  More information on the Pay Card will be available at the time of go-live.

• Who is currently using the Pay Card?

  Office of the President is currently using the Pay card, while UCLA, UC Merced and ASUCLA have recently launched it.

• Will represented employees have an option to obtain the Paycard?

  The Pay Card is subject to collective bargaining. However, bargaining units may request this option for their members.

• Once we have Pay Cards, can an employee have a direct deposit to a bank account for part of their pay and also have a Pay Card?

  Yes.

• Is the Pay Card handled locally or UC system-wide?

  For non-represented employees, the Pay Card is managed through the UCPath Center.

UCPath Center Questions

• Is UCPath a third party vendor?

  No, the UCPath Center is a University of California (UC) organization.

• What is the wait time when you’re calling the UCPath Center?

  The current average time it takes for a UCPath Center customer service representative to answer the phone is 3 seconds (July, 2018).  It is anticipated that with the additions of other UCs, wait times may slightly increase. However UCPath now has a call back feature to where they will call you back if you leave a number when it is your turn. They also launched a chat feature which can be found in UCPath online at the bottom right corner.

• Will the UCPath Center be able to accommodate those who need assistance in a language other than English?

  Yes, the UCPath Center has staff that are prepared to assist customers in Spanish and other languages. The UCPath Center also partners with the interpreter service Language Line Solutions, servicing +240 languages and available on-demand.

Benefits Questions

• The local Benefits teams do Open Enrollment fairs and other onsite engagement because many need help with benefits enrollment. Is the UCPath Center prepared do this?

  Although employees will be directed online, to the UCPath Portal for benefits enrollment, campuses may elect to host Open Enrollment fairs to assist employees who may not have access to computers.   Employee may also call the UCPath Center if they have questions about their benefits or the enrollment process.

• Can those without social security numbers still enroll in benefits in UCPath?

  Yes, if they are eligible to enroll in benefits they will be able to do so on the UCPath Portal.

• Where do we sign up for benefits?

  You can enroll in benefits by logging into the UCPath Online during open enrollment in fall quarter.

Other questions

• How do I get my UCPath ID?

  It will be on your paycheck and on the dashboard (the first page you see) on the UCPath Portal.

• If an employee has questions on their deductions will I, as an HR manager, have access to this information to help?

  The employee will need to contact the UCPath Center.

• How does employment verification work with the UCPath Center?

  Employees contact the UCPath Center to request employment verification. It may take up to 72 hours for the UCPath Center to provide written verification (by email or mail). If an employee needs a job description they can request that from their location (UCR). The UCPath Center is currently preparing a self-generating letter on the UCPath Portal similar to what’s available on AYSO today.

• How will we deal with I-9’s once UCPath goes live?

  Locations will continue to be responsible for verifying I-9 information. UCR currently uses Tracker to process I-9s. Implementation of UCPath does not require any one method.

• Will there be a special resource for HR and LR/ER to help with questions from unions so we can establish a regular report with someone?

  Per the UCPath Center, an urgent issues hotline will be available for select employees to access the Quality Care Unit. In addition, UCR will now have a central unit providing support for these kinds of issues, as well.

• What is the turnaround time for settlement agreement payouts?

  These are processed at the UCPath Center and are done in accordance with the terms of the settlement. Note the UCPath Center does not approve settlements, they just process them.